SST Laptop Repair Shop Review

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Last week, I decided to have my father's one year old Toshiba Satellite L640 repaired at SST Laptop Repair shop - SM Center Las Pinas Branch. I was kinda hesitant at first if I will have the laptop repaired with them because I also saw another shop offering the same service with a no fix, no pay policy. But what made me choose them is because I knew that they have many branches and I thought that hey, they must be good.

This baby has been repaired

Anyway, the problem of the lappy at first (at  first because the second was all my fault, tehehe) was the processing of application is very slowwww, when I mean slow, it will took a minute before an application starts. My initial conclusion is that the laptop needs to be scanned - there might be a possibility that this is caused by a virus (the programmer in me starts to take it's action). But the laptop broke down during the scanning process and was automatically shut down. I opened again the laptop but it was much slower than the first time that even if I left it for almost an hour it won't even show the windows start up screen. I repeated it again, but same thing happened that it left me no choice but to reformat it. It was NOT successful, I reformated it for three times - 2 for Windows 7 and 1 for Ubuntu. but the problem was still there - no start up screen, everything is black. I was already furious by that time that I decided to use the recovery partition so that the laptop will go back to it's factory settings. But it didn't work! And the problem is much bigger than the first one. The laptop won't start at all and worst, there is no more Toshiba logo when turning on the laptop, that's when I decided to have it repaired.


Going back to SST laptop repair shop, when I get there, the lady staff greet me and asked what she could do. I told them about the problem of the laptop and they said that they will have to check it first. Then the staff asked me questions, such as if there is a problem on the hard drive  and needs replacement would I be willing to have it done. I hesitantly said yes, because replacement of hard drive with them costs Php 4,000.00. She asked me a few more questions then after that she had me signed my name on the power cable, hard drive, mother board and battery. I felt relieved when I do that because I have this thought about some repair shops exchanging some parts of your laptop with old ones. She told me that she will contact me as soon as possible after their diagnosis on the laptop.

Four hours passed when they texted me that the problem of the laptop was on tech board level (motherboard) and added that if they fix it, there is a possibility that the laptop will shut down, if not I only have to pay Php 400.00 for the consultation! I was a little bit confused, I thought that they won't fix the laptop anymore. I asked her about that then she explained that it's just a risk and it doesn't mean that the laptop won't be repair. They're just giving me options. Good grief. Anyway, I replied them to have it fix and the risk is not really a problem for me. I also asked them if there is a problem with the hard disk, she said no, it was the mother board. Again, I felt relieved, at least it was not the hard disk. No costly damage on my wallet. Then the staff told me that their technician won't be around the next day and will repair the laptop on Monday...uhh okay.

Came Monday, my cousin texted me that the staff contacted him and told that the laptop was fixed but there is problem, the hard disk was not being recognized! I called the shop and asked what's the meaning of that, I thought there is no problem with the hard disk. She just explained that the laptop won't recognize the hard disk anymore (they test it by putting a different hard disk and it's working). Then she told me the prices, Php 1,500 for the repair plus Php 4,000 if they replace the hard disk, by the way the hard disk size is 320GB, and if I want to have an OS installation I have to add another Php 1,000. Since I have already allocated my budget for the laptop repair, hard disk replacement and OS installation is not on my list anymore even though I told her at first that it's okay to have a hard disk replacement. I just said that I will not avail the other services anymore. She replied that they will release the laptop on Tuesday, I have a few more questions but the staff already hanged up on me.

Tuesday night, I went to SM center to get the laptop. The staff showed me the parts that I have signed and also the problem with the defective hard drive. I paid Php 1,500 then she told me that I have 1 month warranty for it.

Then the next day, I bought a new hard disk on PC express at Park Square, Makati. It only costs Php 2,700.00 for a size of 500GB HD with 1 year warranty. Much cheaper than if I had it replaced with the repair shop. FYI, I also asked the sales man if they also do hard disk replacement, apparently, it will only cost Php 200.00. Anyway, I still did not avail their service, instead I just politely asked my office mate to help me with the hard disk replacement. For the OS installation, I just did it myself by using a bootable USB. Then voila! Laptop is now working.

Installing Windows 
I almost cried when finally, this baby is now working

Rating: 3.5/5
Reason: When we opened the part where the hard disk resides, my office mate noticed that there are two screws missing, this caused the hard disk to loose a bit to it's proper place (maluwag, :T_T). I texted them about it but they don't even reply.

Turn around time is just okay but hey, do they only have one technician to do all the work? It seems to me that it is the case when the staff told me that there technician is on leave.



Will I have my laptop repaired with them again?  I would still say yes. I'm happy that the laptop is now working but I will still explore other laptop repair shops or perhaps other branches of SST. :)

Summary of expenses:
Laptop repair                - Php 1,500.00
Hard disk                      -        2,700.00
----------------------------------------------
                                               4,200.00

SST laptop repair shop prices:
Consultation only        - Php     400.00
OS installation                       1,000.00
Hard disk replacement          4,000.00
**For other services, please ask it with them.

Extra:
I have a new watermark on my photos! Do you like it? ;) 

a.k.a Carlzy. You can call me Zy or Carla. 20 year old something. A Computer Science graduate. Part-time IT gal and a full time wanderer. Loves watching movies, anime, and dramas. Romantic but not hopeless. Fun Photography. Foodie addict. CHEESECAKE LOVER.

36 comments

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16 October 2012 at 18:49 delete

laptop screen replacementMost importantly, we speak your Language - so no matter if you need virus or spyware removalcomputer store in mississauga

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28 October 2012 at 15:02 delete

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Tristar CC
AUTHOR
8 November 2012 at 16:20 delete

Yes, that’s great. Computer Expert who arrives to fix computers may give an excellent piece of advice to the office employees and train them how to eliminate minor computer problems without having to approach IT technicians. Such tutorials come handy if people are faced with the same problem over and over again.
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23 November 2012 at 21:03 delete

Laptop Repairs in Mississauga. iNet Computers offer same day, computer repairs.. We bring fast, friendly and best service for your home or office to help with all your computer repair needs. computer repair in mississauga

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Anonymous
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29 November 2012 at 00:38 delete

the price of the 500 gb HD is a bargain and rather confusing. I might be a very very old stock that is why it is very cheap. But then, try to look every where, the cheapest 500gb is 3,500.00. So there maybe some hidden reason why it is so cheap !
Few months back, you can not even find a 320gb and if you can find one, it is more than 4T !
Keep the receipt.
I heard they have more than 40 branches now . Quite a reputation.

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karyn gray
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16 December 2012 at 13:18 delete

I enjoyed the tips you are providing on your website. Remote Computer Repairs can make one’s help technical service. Thanks for the information……..

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Tristar CC
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18 December 2012 at 17:22 delete

Thank you for your expert reviews. Fee Structure is very economic.

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Qaiser Ali
AUTHOR
25 February 2013 at 18:18 delete

Of course, that’s good. Computer or Laptop Skilled that will come to repair desktops can provide a very good piece of suggestions to the company staff.
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Anonymous
AUTHOR
6 March 2013 at 02:20 delete

prices before of HD were very high because there were limited supply.
I also went to SST last year for the repair of my laptop, SST North.
It was an old laptop, a centrino IBM x40. The lcd broke down. i tried many shops including Gilmore and Greenhills but i have to leave my laptop which i would not do ! My friends laptop was dilapidated when she left it at Gilmore. I went to the shop and ordered, since there was no available LCD then for my ailing LCD. After 1 week, they called me and had it replaced.
Since then all my laptops and my friends laptop have been a regular. Since they have many branches all over the Phils, security of our laptops were essential.

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Denis Grow
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22 March 2013 at 14:09 delete

Very Well

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4 April 2013 at 23:47 delete

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25 April 2013 at 14:05 delete

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1 May 2013 at 20:39 delete

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Harish
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11 May 2013 at 21:09 delete

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iram akram
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5 June 2013 at 20:38 delete

Hey I my friends I tell you something can you give me answer please If you give the information about thos bios setup briefly(each and every topic) then there may be more useful with this and if Harddisk is bad also then keyboard will not work and system hangs.
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7 June 2013 at 17:01 delete

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24 June 2013 at 16:45 delete

Have you got a PC, a Mac or a laptop that needs repairing? An Austin IT company should be able to help. Don’t stress too much about the problem and leave it to the professionals. They can identify and handle any type of repairs: slow computer, upgrading components and operating systems, data recovery, virus removal, etc.

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